Support and training

Welcome to our Support page. We can help with your installed software and hardware.

Support center opening hours

Monday to Friday 08.00 – 17.00

During the summer we are open 8:00 to 16:00 every day.

Support for residents

Please contact the building manager or administrator with any questions or service requests.

Support for end customers

End customers and administrators must have a valid support agreement in order to receive support.

Click here.

Support for dealers and installers

Are you an installer or a dealer? You are welcome to contact our support team if you have any questions.

Telephone: +46 (0)31 68 97 30
E-mail: aptus.support@assaabloy.com

Have your information ready

When you contact us, please make sure you know the version of your installed software and/or hardware. This will make the process easier.

Important information

Manuals, installation instructions and software

To download installation instructions, software updates and other material, log in here.

Aptus Support on YouTube

Don’t miss our YouTube channel, which has videos with step-by-step help.  Click here to view the channel.